We encourage all patients to follow up on all tests performed.
The follow up of your results are your responsibility. It is recommended that you organise a follow up consult at the time of initiating investigations.
Results of tests (pathology, imaging, biopsies, etc) should be followed up with the doctor who initiated the investigations as the subsequent actions are as important as the results obtained.
You will need to make an appointment to discuss your results in detail, with your treating doctor. The medical receptionists do not have the authority to release the details of your results.
The practice nurse will contact you via phone or SMS to advise if you need an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment. Please make sure your contact details are correct.
If your results are normal, we will not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
Attention All Patients
Any changes in your details please inform reception to update your records. [home address, contact number(s), Medicare card, Health Care card, Pensioner card or Next of Kin/Emergency contact]
Our Practice uses SMS for reminders and recalls. If you would like to opt out of this service then please let our Reception Staff know.
Patients should not use email to contact the Practice in an emergency. Patients contacting the Practice by email can expect to wait up to two days for a response. Our Practice will not send any personal information by email unless specifically requested in writing by the patient.